You can reach us through:
Phone
Email
WhatsApp
The "Contact Us" page on our website
Yes. You can apply for a commercial account through the website.
After approval, you will receive commercial pricing, special offers, and priority service.
Yes. We operate a specialized maintenance center offering:
Motor repair
Motor rewinding
Industrial equipment maintenance
Using original spare parts only.
Yes. Once your order is shipped, a tracking number will be sent to you via SMS or email so you can follow the shipment in real time.
Refunds are processed based on the original payment method:
Online payment or wallet payment:
Refund is issued immediately once the returned item reaches our warehouse.
Cash on Delivery (collected by shipping company):
Refund is issued after we receive the collected amount from the courier.
Orders can be canceled before shipping only.
If the order has already been shipped, you must receive it first and then submit a return request according to our policy.
Your wallet balance can be used to pay for any future orders on the website.
Funds are added to your wallet in cases such as:
Price differences during product exchange
Refunds requested between day 14 and day 30
Overpaid amounts collected by the courier
You can also add money to your wallet manually using:
Online payment methods
Bank transfer
This allows you to recharge your wallet anytime and use the balance for fast checkout.
Yes, Cash on Delivery is available within Egypt.
Some areas may require additional collection fees depending on the shipping company.
Orders are usually processed within 24–48 hours.
Delivery time depends on your location and the shipping provider.
Yes, all products offered on our website are 100% original and sourced directly from manufacturers or authorized distributors.
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